Shipping Policy

Last updated: June 9, 2026

1. General Information

Studio Spa operates an online marketplace that enables independent sellers (“Sellers”) to offer and sell products directly to customers. Unless otherwise stated, products are shipped by the respective Seller.

Information regarding available shipping destinations, shipping costs, and estimated delivery times is provided on the relevant product page and during the checkout process.

2. Processing and Dispatch

Orders are typically processed after successful payment has been received.

Processing times may vary depending on the Seller and are displayed on the applicable product page. Orders placed on weekends or public holidays may be processed on the next business day.

3. Shipping Costs

Applicable shipping costs are displayed before the completion of the order and are included in the order summary during checkout.

Shipping costs may vary depending on the destination, shipping method, product size, weight, and the Seller’s location.

4. Delivery Times

Estimated delivery times are indicated on the product page and during checkout.

Delivery times are estimates only and may be affected by circumstances beyond the control of the Seller or the shipping carrier, including but not limited to customs procedures, weather conditions, transportation disruptions, and public holidays.

5. International Deliveries

Certain Sellers may offer international shipping.

For deliveries outside the European Union, additional customs duties, import taxes, handling fees, or similar charges may apply. Such charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless explicitly stated otherwise.

6. Tracking Information

Where available, tracking information will be provided by the Seller after the order has been dispatched.

Availability of tracking services depends on the shipping method selected by the Seller.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Neither the Seller nor Studio Spa shall be responsible for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete shipping information provided by the customer.

8. Damaged or Lost Shipments

If a shipment arrives damaged, customers should document the damage and contact the Seller without undue delay.

If a shipment appears to be lost, customers should contact the Seller to initiate an investigation with the shipping carrier where applicable.

Statutory consumer rights remain unaffected.

9. Contact

Questions regarding shipping, delivery status, or fulfillment of an order should be directed to the respective Seller.

For platform-related inquiries, please contact:

Studio Spa
Aria Fard, Leon Schniewind, Fatos Veseli GbR
Subbelrather Straße 284
50825 Köln
Email: support@studio-spa.de